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Understand Your Rights Before You Start

Access to u999 depends on your local law and eligible region — we ask that you read these terms before opening an account.

Eligibility depends on local lawAccount terms apply from registrationbKash, Nagad, Rocket governed by these termsContact us to request changesBangladesh-region access conditions apply
u999 Understand Your Rights Before You Start
LEGAL CONTACT PATHS

Reach Us About Any Legal or Account Question

If you have a question about these terms, want to request a copy of data we hold on your account, or need to raise a dispute, use one of the contact paths below. Our support team handles account-level legal queries separately from general help; flag your message as a legal or account rights request so it reaches the right person without delay.

Live Chat Open the chat icon in the bottom corner of any page. Flag your message as a legal or account rights query for direct routing to the right team.
Email Support Send your request to our support address with your registered account details and a clear description of the legal matter you need resolved.
Account Help Centre Log into your account and navigate to Help to submit a formal account or terms query. Responses are sent to your registered contact detail.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Record

We hold only the account and payment data needed to run your account — your bKash, Nagad or Rocket wallet reference, your login credential and your transaction history. We do not sell that data. Here is how each area works in practice.

Data Retention

We keep your account record and transaction history for the period required by applicable law. Once that period ends, account data is deleted or anonymised on request.

Cookie Use

Cookies on u999 track session state and login status only. No third-party advertising cookies are set without your consent via the cookie notice shown on first visit.

Account Security

Your account uses OTP verification at login and before any withdrawal is processed. We never ask for your bKash, Nagad or Rocket PIN — only the transaction reference we generate.

Requesting Changes

To correct, export or delete your account data, contact support via live chat or email with your account ID. We process verified requests within the timeframe local law requires.

Common Questions About These Legal Terms

These are the questions we get most often about account rights, data handling and how these terms apply to your situation in Bangladesh.

Yes. Access and account eligibility depend on your local law and eligible region. These terms do not override any restriction that applies in your jurisdiction — you are responsible for checking your own legal position.

Yes. Contact our support team via live chat or email with your registered account ID. We will confirm what data we hold and provide it within the period local law requires.

We retain the wallet reference and transaction amount needed to verify and settle your account balance. We do not store your wallet PIN or full account credentials.

Log into your account, go to Help, and submit a dispute request with your transaction reference. You can also contact us via live chat or email — flag it as a formal dispute so it is routed correctly.

We publish the current version at this address. If we make a material change, we notify you via your registered contact detail before the update takes effect. Continued account use means you accept the new version.

You can request deletion of personal data that is no longer required by law to be retained. Submit the request through live chat or email with your account ID and we will process it accordingly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.