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How u999 Handles Your Personal Information

This page sets out what data we collect when you open an account or make a deposit through bKash, Nagad, or Rocket, and how we use, store and protect it.

Data collected at account registrationPayment data — bKash, Nagad, RocketCookie and device dataYour right to access or delete dataHow to contact us about this policy
u999 How u999 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

If you want to access, correct, or delete your personal data held by u999, you can reach our support team through the channels below. For wallet-linked queries — such as how your bKash or Nagad transaction data is stored — include your account username and the transaction date when you write in. We will respond to data requests as promptly as our team allows.

Team online

Live Chat

Start a chat session from the account dashboard. For data requests, share your registered contact and the specific data you want reviewed or removed.

Email Support

Write to our support address with your account details and your data request. We handle privacy queries from Bangladesh accounts separately to keep responses focused.

Help Centre

Our help centre has a dedicated section for account and privacy questions. Check there first for common queries about cookie settings, data retention and account deletion.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply consistent data-handling practices across all account types, whether your account is funded via bKash, Nagad, Rocket, or bank transfer. Below are the four areas where we focus our data protection effort.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. We log access attempts and flag unusual patterns so your account data stays under your control.

Payment Data Limits

We store only the transaction reference and amount for bKash, Nagad, and Rocket deposits. Full wallet credentials never pass through or sit in our systems.

Cookie Controls

We use session cookies for login state and analytics cookies to see how pages load on mobile. You can decline non-essential cookies through your browser settings at any time.

Retention and Deletion

We keep your data only as long as your account is active or as required by law in your region. Write to us to request deletion; we will confirm the outcome within a reasonable period.

Common Questions About Our Privacy Policy

These are the questions we receive most often about how u999 handles personal data. If your question is not covered here, reach us through live chat or email with your account details.

We collect your name, mobile number, email address, and the identity details needed to verify your account. Payment method details like your bKash or Nagad number are recorded at transaction level only.

No. We record only the transaction reference and amount for each bKash, Nagad, or Rocket payment. Your wallet PIN is entered directly in your wallet app and never passes through our platform.

Yes. Send a data access request via email or live chat with your account username. We will compile and share the data we hold within a reasonable timeframe under applicable rules.

Close your account and submit a deletion request through live chat or email. We will delete or anonymise your data in line with our retention schedule, except where law requires us to keep certain records.

We share data only with the payment processors needed to complete your transaction — for example, bKash, Nagad, or Rocket — and only the minimum data required. We do not sell your data.

Adjust cookie preferences in your browser settings. Session cookies are needed for login; analytics cookies can be declined without affecting your ability to deposit or access your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.