Reference

Terms and Conditions for Your u999 Account

These terms set out what you agree to when you open and use your u999 account. Access and eligibility depend on your local law and the regions where our services are available — read them before you deposit or place any activity through bKash…

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredWallet use includedBangladesh-region service
u999 Terms and Conditions for Your u999 Account
TERMS CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you need to raise a terms-related concern, our support team handles account and policy questions directly. You can reach us through the channels below — have your account details ready so we can look at your specific situation without delay.

Live Chat Open the chat widget from your account dashboard. Available for account and terms queries during service hours; responses are in English for Bangladesh.
Email Support Send your terms or account question to our support address. Include your registered mobile number so we can match your account and reply faster.
Help Centre Our help pages carry the current version of these terms alongside answers to common account questions about wallet use, withdrawals and access eligibility.
HOW WE HANDLE ACCOUNTS

Account Security and Data Handling

Your account and the data tied to it are managed with a set of specific practices that are worth knowing before you start.

Account Verification We verify your account using the mobile number you register with. OTP confirmation is required at login and for withdrawal requests linked to your bKash, Nagad, or Rocket wallet.
Data Retention We hold account data for as long as your account is active and for the period required under applicable law after closure. You can request a summary of the data we hold by contacting support.
Payment Records Every bKash, Nagad, and Rocket transaction is logged against your account and available in your transaction history. Dispute a transaction by raising it with support within the window stated in the relevant clause.
Account Closure and Changes To close your account or update registered details, contact support directly. Changes to your registered mobile number require re-verification through an OTP sent to the new number.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what happens when you want to leave.

These terms apply to anyone who creates and uses a u999 account. Eligibility depends on your local law and the regions where our services are available. If your region restricts this type of service, these terms do not change that.

We post any revised terms on this page with an updated date. If you continue using your account after that date, you have accepted the change. We recommend checking this page periodically, especially after receiving an account notification.

We retain account data for the period required under applicable law after closure. You can contact support to request details on what we hold and the applicable retention window for your account.

Go to your transaction history, identify the entry in question, and contact support with the transaction reference. Disputes need to be raised within the timeframe stated in the payment clause of these terms.

No. Your u999 account is personal and non-transferable. Using another person's account or allowing someone else to use yours is a breach of these terms and may result in account suspension.

Contact our support team with proof of the change you need. Updating a registered mobile number — which links to your bKash, Nagad, or Rocket wallet — requires OTP re-verification on the new number before the change takes effect.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.